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By Scheduling our services you agree to the following terms and conditions:
1. Overview
We provide professional cleaning services, including but not limited to residential cleaning, deep cleaning, commercial cleaning, office cleaning, builders cleans, spring cleans, exit cleans, and bond or presale cleans.
Please let us know that you are aware of our policy before your service.
2. Privacy Policy
West Cleaning Co. respects your privacy.
We collect your name, phone number, email (optional), address, and photos submitted through our quote form, to provide accurate price estimates and to arrange bookings.
We do not share your information, except with Wix, our website platform, which follow their own privacy policy.
Please contact us for more information at contact@westcleaning.co.nz
3. Refunds
We stand by the quality of our work. If you are unhappy with our service, we may offer a rectification or a partial refund to resolve the issue. Please contact us within 24 hours with photos or a description of the issue to request a refund.
Full refunds will only be considered if the issue is significant. Refunds will not be considered after 24 hours from service completion, this does not affect your rights under the Consumers Guarantee Act.
4. Payment
Payment is due 3 days after completion of the service (unless prior arrangement has been made).
Accepted methods of payment include bank transfer or cash only.
Payments after 3 days from service completion may incur a $25 fee, plus $25/day until paid (unless prior arrangement has been made).
West Cleaning Co. reserves the right to pursue outstanding payments through all lawful remedies.
5. Bookings and cancellations
To cancel or reschedule a cleaning, contact us at least 24 hours before your service.
West Cleaning Co. reserve the right to charge a cancellation fee of $50 for services cancelled within 24 hours of the booking date.
6. Pricing
Get an estimate now! Our prices are outlined before services are booked.
Prices for our services are based off flat hourly rates or customised quotes, varying depending on the scope or complexity of the space. Additional charges may apply for extras including oven cleaning, indoor windows, deep cleans, or other specialised services. Final cost may also vary based on the time and labour required for the condition of the space.
7. Liability and damage
West Cleaning Co. have public liability insurance for our cleaners and we take care while we clean, please let us know if you have any concerns of fragile items before your scheduled service.
West Cleaning Co. is not liable for any damage to personal property or items not properly secured before arrival. Any suspected damage must be reported within 24 hours of service, this does not affect your rights under the Consumers Guarantee Act.
8. Photos
Cleaners may take photos including before or after photos during our clean for training and commercial purposes.
We take your security seriously, please let us know if you do not want photos taken during your service.
9. Client responsibilities
You agree to provide our cleaners safe access to the property during the scheduled service. Please let us know about any special property access.
You agree to ensure or supervise the protection of any pets or special considerations such as fragile items during your scheduled clean.
If the property is unsafe or unaccessible, including but not limited to hazardous environments, West Cleaning Co. reserve the right to charge a cancellation fee.
Contact Details.
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